Customer care representative
Founded in 1979, Outdoor Gear Canada is an exclusive distributor of premium cycling products. OGC is headquartered in a LEED-certified office and warehouse complex in Montreal and operates a warehouse and service center in Vancouver for western Canadian dealers. OGC promotes a healthy lifestyle (in-house gym, yoga classes, bike to work program and more). The company also offers to its full time employees health & dental benefits, progressive education, training and profit sharing programs.
Customer care representative
Full time
17$/hour 35 hour work week
- Generous compensation package including profit sharing program and 3 additional paid vacation days during the Holidays
- Excellent supplemental health insurance plan including dental and glasses (individual and family plan available)
- Generous employee rebates on all products we carry.
- Monthly subsidy if public transit or bicycle is used on a daily basis to get to and from work
- Flexible work schedule, 35 hour work week
- Safe and comfortable work environment, casual dress
- Possibilities of advancement
In collaboration with the after-sales service manager, the customer care representative assures after-sales service and technical support for all our brands.
Key responsibilities:
· Responds to consumer and dealer inquiries through email and phone
· Works with team to solve customer problems rapidly
· Issues and processes return authorizations for customers and retailers
· Can be called upon to answer technical questions (training provided)
· Reports daily to department manager
Successful candidates will have:
· Good organizational skills
· English/French, written and oral
· Experience in the sporting goods industry an asset
· Able to work 9am to 6pm depending on departmental needs
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