Customer care representative

Founded in 1979, Outdoor Gear Canada is an exclusive distributor of premium cycling products. OGC is headquartered in a LEED-certified office and warehouse complex in Montreal and operates a warehouse and service center in Vancouver for western Canadian dealers. OGC promotes a healthy lifestyle (in-house gym, yoga classes, bike to work program and more). The company also offers to its full time employees health & dental benefits, progressive education, training and profit sharing programs.

Customer care representative                         

Full time                                  

17$/hour 35 hour work week


- Generous compensation package including profit sharing program and 3 additional paid vacation days during the Holidays

- Excellent supplemental health insurance plan including dental and glasses (individual and family plan available)

 - Generous employee rebates on all products we carry.

- Monthly subsidy if public transit or bicycle is used on a daily basis to get to and from work            

- Flexible work schedule, 35 hour work week

- Safe and comfortable work environment, casual dress

- Possibilities of advancement


In collaboration with the after-sales service manager, the customer care representative assures after-sales service and technical support for all our brands.


Key responsibilities:


·        Responds to consumer and dealer inquiries through email and phone

·        Works with team to solve customer problems rapidly

·        Issues and processes return authorizations for customers and retailers

·        Can be called upon to answer technical questions (training provided)

·        Reports daily to department manager


Successful candidates will have:


·        Good organizational skills

·        English/French, written and oral

·        Experience in the sporting goods industry an asset

·        Able to work 9am to 6pm depending on departmental needs

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