Customer service representative

Founded in 1979, Outdoor Gear Canada is an exclusive distributor of premium cycling products. OGC is headquartered in a LEED-certified office and warehouse complex in Montreal and operates a warehouse and service center in Vancouver for western Canadian dealers. OGC promotes a healthy lifestyle (in-house gym, yoga classes, bike to work program and more). The company also offers to its full time employees health & dental benefits, progressive education, training and profit sharing programs.


 Job title :

Customer service representative                       

-Full time                                 

-35 hour work week

 Job Description: 

In collaboration with the customer service manager, customer service representatives are responsible for maintaining and improving relations between Outdoor Gear Canada and its customers.

Key responsibilities:

  • Responds to consumer and dealer inquiries through email and phone
  • Enters and processes orders received via phone, email and B2B website
  • Works with team to solve customer problems rapidly
  • Issues return authorizations for consumers and retailers
  • Can be called upon to deal with technical questions (training provided)
  • Provides customers all the necessary information concerning orders and deliveries
  • Advises customers on our products
  • Handles complaints in a professional and respectful manner


Successful candidates will have:

  • Good organisational skills
  • Good communication skills
  • Bilingual : English/French, written and oral
  • At least 2 years of experience in customer service
  • Experience in the sporting goods industry an asset
  • Basic knowledge of Outlook and Excel

 

HOW TO APPLY 

For more information and a full job description, applicants should send a resume at Jim Buckingham jimb@ogc.ca

While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.


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