Outdoor Gear Canada Service Center

OGC Service Center Terms of Agreement

Your ticket to having your technical product serviced by an authorized warranty and service center.
Please read our terms of agreement and fill in the service form.

In no time, you will be ready to take the trails with confidence knowing your product has been service by our highly qualified technicians.

By completing the registration form you are accepting OGC's terms of agreement outlined here:
(Muddy components will slow down the service process)

- If the Return authorization number is not identified on the box the box will be refused and sent back to you.

- All repairs must be shipped pre-paid via a transport company of your choice.

All repairs costing $200 or less will systematically be done and shipped back to the address you have provided on the service form.

- Estimates will be given via E-mail or Phone call if the repair cost exceeds $200.

- Note that freight charges and local sales taxe(s) are not included in our repair estimates

- If we do not receive your approval within 10 working days, OGC will send back your un-repaired product (Return freight is at your expense).

- Please remove all un-needed hardware such as Cassette, Tires, mounting hardware and headset race… prior to sending it back. OGC cannot be held responsible for the loss of such parts.

For Warranty repairs:
All warranty repairs will be inspected and deemed warranty in accordance to:

- The original bill of sell must be included with your item for warranty consideration.

- Completed Warranty repairs will be shipped back to the owner freight pre-paid

User registration

All fields identified by an asterisk ( * ) are mandatory.

Your informations


Service form

Is this a standard rebuild request or a warranty repair? Bill of sale must be provided for warranty.
In pounds (LBS)


By clicking on the checkbox, you have read and are accepting OGC's terms of agreement located on the Terms of Agreement page.